Unlimited Online Design Support – Terms & Conditions
These Terms and Conditions outline the agreement between the client (“you”) and Oraanj Interior Design (“we,” “our,” or “us”) regarding the Unlimited Online Design Support Package. By purchasing this service, you acknowledge and agree to the following terms:
1. Service Overview
1.1 The Unlimited Online Design Support package provides one month of unlimited online consultations for a fixed fee of £197, per zone.
1.2 This package is designed for advisory purposes only and does not include any design execution, project management, or trade discounts.
1.3 Support is provided through online channels only (video calls, emails, or messaging). No in-person consultations are included.
2. What’s Included
2.1 Unlimited Online Consultations – You may request as many design consultations as needed within the one-month period, for the specific zone that has been purchased.
2.2 Personalised Advice – We offer expert guidance on lighting, flooring, colour palettes, and cohesive design solutions.
2.3 Functional & Aesthetic Support – We help you refine your ideas, ensuring your space is both beautiful and practical.
2.4 No Long-Term Commitment – This is a one-month, standalone service with no contractual obligations beyond the purchased period.
2.5 Upgrade Flexibility – You can transition to our tailored design packages at any time for additional services.
3. What’s Not Included
3.1 No Design Execution – This package provides advice only; we do not create drawings, 3D renders, or source materials on your behalf.
3.2 No Trade Discounts – Unlike our Premium and Luxury packages, this service does not include access to trade pricing.
3.3 No In-Person Services – Consultations are conducted online only.
3.4 No Supplier Coordination – We do not communicate directly with contractors, suppliers, or vendors on your behalf.
3.5 Zone-Specific Service – The package is valid for one specific zone only. Questions regarding other zones will require the purchase of an additional package for that specific zone.
4. Payment & Renewals
4.1 The full payment of £197 per zone is required upfront before your one-month access begins.
4.2 This package does not auto-renew. If you wish to continue beyond one month, a new purchase is required.
4.3 No partial refunds are provided if you do not utilise the full month of consultations.
5. Cancellation & Refunds
5.1 As this is a digital service with instant access, all sales are final, and refunds are not available once the service period has begun.
5.2 If you have booked the service but have not yet used any consultations, you may request a full refund within 24 hours of purchase.
5.3 If we are unable to fulfil the service due to unforeseen circumstances on our end, a full refund or rescheduling option will be offered.
6. Communication & Service Level Agreement (SLA)
6.1 We strive to respond to all consultation requests within 48 hours during business days.
6.2 Straightforward queries will typically receive a response quickly, while more complex research and advice may require additional time.
6.3 We commit to providing a well-researched solution for complex inquiries within 10 working days.
6.4 Consultations are conducted through a pre-scheduled system to ensure the best experience for all clients.
6.5 Urgent requests may be accommodated at our discretion but are not guaranteed.
7. Liability & Disclaimers
7.1 All design advice provided is based on professional expertise and industry standards but is ultimately subject to client implementation.
7.2 We are not responsible for the outcome of any decisions made based on our recommendations.
7.3 Oraanj Interior Design is not liable for any structural, financial, or aesthetic issues arising from third-party work or purchases made based on our advice.
8. Service Upgrades
8.1 If you wish to upgrade your package, you may transition to a higher-tier service at any time, including:
- Essential Package – Foundational design support with structured guidance.
- Premium Package – Includes detailed 3D renders and trade discounts.
- Luxury Package – Bespoke, full-service design with white-glove assistance.
8.2 Any payments made for the Unlimited Online Design Support Package are not transferable as credits towards upgraded services.
9. Changes to Terms
9.1 Oraanj Interior Design reserves the right to update or modify these terms at any time. Clients will be notified of any significant changes before they take effect.
By purchasing the Unlimited Online Design Support Package, you agree to these terms and conditions. If you have any questions, please contact our support team before making your purchase.